Complaint Handling & Escalation Mechanism
JMJ Microfin Private Limited follows RBI Fair Practices Code
and applicable RBI guidelines for customer complaint handling
and grievance redressal.
Contact the Concerned Branch Manager
Customers are requested to first contact the concerned
Branch Manager of the respective branch where the
transaction/service was availed.
Resolution Timeline:
Complaints shall be acknowledged and resolved within
a reasonable time frame in accordance with RBI Fair
Practices Code and applicable RBI guidelines.
Escalate to Customer Grievance Redressal Officer (GRO)
Name:
Shri. Sibin Johnson
Designation:
Director
Company:
JMJ MICROFIN PRIVATE LIMITED
Address:
Shop No.5, 1st Floor,
Adhi Vinayaga Complex,
No.3, Bus Stand,
Gopalsamy Temple Street,
Ganapathy, Coimbatore,
Tamil Nadu, India – 641006
Email:
Contact Number:
Escalation to Reserve Bank of India (RBI)
If the complaint is not redressed satisfactorily within
30 working days across all escalation levels mentioned above,
the customer may directly approach the Reserve Bank of India
through the following channels:
RBI Contact Details
Office-in-Charge
Department of Supervision
Reserve Bank of India
Fort Glacis, 16, Rajaji Road,
Fort St. George, Chennai,
Tamil Nadu, India – 600001
Centralised Receipt and Processing Centre (CRPC) / Complaint
Consumer Education and Protection Cell (CEPC)
Complaint Handling Flowchart
Customer Grievance Redressal Officer (GRO)
Shri. Sibin Johnson
Director